Items ordered on this site are custom made and therefore sales are final. (Sorry, no returns or exchanges). If you have questions on items please email StraussTeams@gmail.com. We have included size charts from the manufacturers to help you make your selections. You will receive an email once orders are available for pick up Strauss Skates and Bicycles. Once the store closes, please allow up to 4 weeks for orders to be complete. The online apparel ordering has completed for the 2018-2019 winter season. There are some items we can do as an individual order. Please email Sales$Shopstrauss.com for additional information.